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Zoho Desk

The Zoho Desk connection syncs tickets from Zoho Desk into FunnelStory for ticket history on accounts.

What FunnelStory uses it for​

  • Tickets — Tickets and metadata sync per built-in support behavior.
  • Filtering — Optional ignore_domains skips ticket requester emails whose domains you list (comma-separated).

Before you connect​

  • FunnelStory uses OAuth with Zoho. You need your Zoho Desk organization ID (org_id) from Zoho Desk admin/settings.
  • If your account uses a Zoho data center other than the default, you may need zoho_domain (for example zoho.eu); when empty, the product defaults to zoho.com.

Add the connection in FunnelStory​

  1. Open Configuration → Connections → Add connection, then choose Zoho Desk.

  2. Complete the fields in the connection form:

Zoho Desk connection form

FieldDescription
Connection nameDisplay name.
org_idRequired. Zoho Desk organization ID.
zoho_domainOptional. Zoho region host; defaults to zoho.com when unset.
ignore_domainsOptional. Comma-separated email domains to exclude from ingestion.
  1. Click Connect to start OAuth in Zoho, then return to FunnelStory and Validate / Add Connection as the UI shows.

After you connect​

Once you’ve added the Zoho Desk data connection, a Support Ticket Model will be automatically created for you.